Refund policy
RETURNS & REFUNDS
At FlightLine Culture, each item is made to order specifically for you once your purchase is placed.
Because our products are custom printed on demand, we do not accept returns or exchanges for incorrect size selection, buyer's remorse, or change-of-mind purchases.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at hello@flightlineculture.com.
Please include:
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Your order number
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A description of the issue
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Clear photos showing the problem
If the issue is verified, we will provide a replacement or refund at no additional cost.
Lost Packages
If your package appears lost in transit, please contact us and we will work with the carrier and our fulfillment partner to resolve the issue.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return eligible orders within 14 days of receipt in accordance with applicable consumer protection laws.
Contact
For any questions regarding returns, refunds, or order issues, please contact: